What is covered
This warranty covers all defects or malfunctions of b.pro products with the exceptions stated below.
- The warranty shall only cover defects and malfunctions arising under normal use.
- Applicable to products fitted as spare parts in non-commercial vehicles, only.
- This warranty is only valid for b.pro products where installation is by authorised personnel such as a trained mechanic or technician.
The warranty shall be valid from purchase for a term of 3 years or upon a mileage of 45, 000 KM (forty-five thousand KM) after installation, depending on which one is achieved sooner.
What is not covered
This warranty does not apply to wearable service products or brake friction products unless stated.
This warranty shall not apply to defects and malfunctions of b.pro products resulting from misuse, abuse, neglect, alteration, improper installation or repairs made by anyone other than an authorised and trained professional.
How to make a claim for warranty
Customers shall in the first instance contact the b.ro warranty department – firstname.lastname@example.org
In order to make a claim for components that are found to be defective, the following information is required:
- an invoice with original fitting date and mileage
- an invoice showing the refitting of faulty part and mileage.
What b.pro will do
Once a claim for warranty is received, b.pro shall arrange an inspection and evaluation of the defective part. There is no charge to the customer for this service. If it is deemed that the product has prematurely failed b.pro will replace or refund the customer at their discretion. No labour charges can be reclaimed.
Customer’s statutory rights and applicable Laws
This warranty gives specific legal rights. The customer is entitled to other statutory provisions, which are not included in these terms. The terms of this warranty shall be construed and interpreted in accordance with the laws of France and exclusively French Courts shall determine any disputes arising between b.pro and the customer.